Last Updated: January 2024
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're not into collecting your data just for the sake of it. This document explains what info we gather when you book a room, hit up our spa, or even just poke around our website. We've tried to keep the legal jargon to a minimum while still covering all the important stuff.
What Information We Actually Collect
When you're making a reservation or checking in, we'll need the basics - your name, email, phone number, and payment details. If you're booking spa treatments or dinner at our restaurant, we might ask about preferences or dietary requirements. We also keep track of your stay history if you're a returning guest (which we hope you will be).
Our website uses cookies - not the chocolate chip kind, unfortunately. These help us remember your preferences and make your browsing experience smoother. You can disable them in your browser, but some features might not work as well.
How We Use Your Info
Pretty straightforward, really. We use your information to:
- Process your reservations and manage your bookings
- Send you confirmation emails and important updates about your stay
- Handle payment transactions securely
- Improve our services based on guest feedback and preferences
- Send you occasional updates about special offers (only if you've said it's cool)
- Comply with legal requirements - tax stuff, safety regulations, that sort of thing
We're not gonna sell your email to random marketers or spam you with daily newsletters. That's just not our style.
Who Gets to See Your Data
We don't just hand out your personal info like candy. But there are a few scenarios where we might need to share it:
Service Providers: We work with trusted partners who help us run the hotel - payment processors, booking platforms, email service providers. They only get access to what they need to do their job, and they're bound by strict confidentiality agreements.
Legal Requirements: If the law requires it or we receive a valid legal request, we might need to disclose information. We're talking court orders, government investigations, that kind of serious stuff.
Business Transfers: In the unlikely event that Jade Varon Quintho Hotel is sold or merged with another company, your information would be transferred as part of that transaction. But don't worry - the new owners would still have to honor this privacy policy.
Your Rights & Choices
You're in control here. As a guest or website visitor, you've got several rights when it comes to your personal information:
Access Your Data
Wanna know what info we've got on file? Just ask. We'll provide you with a copy of your personal data we're storing.
Correct or Update
Got a new email address or phone number? Let us know and we'll update your profile. Accuracy matters to us.
Delete Your Information
You can request that we delete your personal data. We'll honor that request unless we're legally required to keep certain records (like financial transactions for tax purposes).
Opt Out of Marketing
Not interested in our promotional emails? No hard feelings. There's an unsubscribe link in every marketing email we send, or you can contact us directly.
How We Keep Your Info Safe
Security's a big deal for us. We use industry-standard encryption to protect your payment information and personal data. Our systems are regularly updated and monitored to prevent unauthorized access. All staff members who handle guest information are trained on privacy practices and confidentiality.
That said, no system is 100% foolproof. While we do everything we can to protect your information, we can't guarantee absolute security. If you notice anything suspicious or think your account's been compromised, get in touch with us right away.
International Guests
We're located in Vancouver, BC, which means we operate under Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act). If you're visiting from outside Canada, your information will be processed and stored here in accordance with Canadian regulations. By booking with us or using our website, you're acknowledging that your data might be transferred to and processed in Canada.
Children's Privacy
Our services aren't directed at kids under 16, and we don't knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with information without their consent, please reach out to us. We'll delete that information promptly.
Changes to This Policy
We might update this privacy policy from time to time - things change, laws evolve, and we're always looking to improve how we handle your information. When we make significant changes, we'll post a notice on our website or send you an email if you're a registered guest. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your information, we're here to help. Don't hesitate to reach out - we'd rather answer your questions than have you worry about your privacy.
Vancouver, BC V6G 2V7, Canada